Ayodamola @ Casalink

Illustration of a facilities head beside a hospital building, with a phone, an email, a walk-in and a chat message flowing into one work order queue on a screen.

Facility Management

Four Ways to Report a Fault, Zero Ways to Find It: Maintenance Request Tracking

Four people reported the same fault. Nobody fixed it. Why maintenance requests get lost, and how one queue gives every fault an owner and a status.